Friday, October 18, 2019
Blue print Essay Example | Topics and Well Written Essays - 750 words
Blue print - Essay Example The service blueprint to be used in this department needs to incorporate other relevant departments of the hotel so that provision of services is of high quality promoting customer loyalty. In addition, service blueprints can be used in the promotion ventures of the Chairman and Yip restaurant. The purpose of a promotion is to create awareness of the available services to potential customers. Therefore, a blueprint can ensure that the promotional activity is successful. Moreover, promotions usually target to register a higher percentage of sales (Kalakota & Robinson 2004, p. 116). These activities can be incorporated into the blueprint ensuring a more effective promotion strategy. In addition, service blueprints can be used in the human resource management department. The principle purpose of using service blueprints in this department is to empower the staffs of the of the Chairman and Yip restaurant. A blueprint indicating job descriptions for each position in the restaurant can be designed. This helps to ensure that each individual working in this restaurant understands their responsibilities and roles clearly. In addition, a service blueprint can be used in the development of the selection criteria. The restaurant can design a flow chart that highlights the available vacancies, the qualifications of the required candidates and uses it to assess the potential candidates for the positions (Kalakota & Robinson 2004, p. 117). Using a service blueprint makes the selection criteria clear for those assigned to this responsibility. Moreover, service blueprints can be used in the appraisal systems of the Chairman and Yip restaurant. Notably, it is important for th e restaurant to appraise the performance of all the employees over a certain period. Appraisal of performance helps to determine whether employees perform their roles to the required standards, and whether they have gained new skills on the job. A blueprint can be used in determining the
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